Service Portal

ROBERT N. FELDMAN, Chief Executive Officer and Principal

Robert N. Feldman is the CEO and Founder of INNO4. He leads the INNO4 team in their commitment to innovation, commitment to recruit, retain and empower the highest caliber of personnel and ensure each and every engagement is a success.  Feldman is a highly experienced serial entrepreneur.  His career spans over 30 years in the telecommunications, information technology, cybersecurity and data infrastructure space. Feldman currently serves on and has been a member of various major vendor business counsels.

Prior to founding INNO4, Feldman was Executive Vice President of a $300MM technology solutions provider. He assumed this position after the company he helped to create and build, JCI Communications, was acquired by the technology solutions provider. Feldman led JCI to become one of Avaya’s first and largest channel partners.

Feldman’s professional background includes positions at Wang Laboratories and its subsidiary, Wang information Services Corporation (WISC). He served as Director of Strategic Operations and General Manager of Voice and Network Services, respectively.

Feldman started his technology career at AT&T where he held progressive positions in sales, product marketing and general management.

Feldman is active in various philanthropic endeavors. Feldman has a passion for working with children and adults with disabilities, having recently served on the boards of Walker School and later holding office as Treasurer for New England Village.

Feldman has a Bachelor of Science Degree from Boston College.

MARK RAUCH, RCDD, Principal, Executive Vice President

Mark Rauch, Executive Vice President and Co-Founder of INNO4, oversees business and operations for INNO4. With over 27 years in the technology industry, he has had significant experience in program management and overseeing engineering and operations for national customers.

Prior to joining INNO4, Rauch was Vice President of National Accounts for a large technology solutions provider.  Earlier in his career, he spent time as a Program Manager and Engineer for Hargis Engineering designing infrastructure systems for large national accounts. Rauch’s career started as Telecommunications Engineer for Children’s Hospital and Regional Medical Center in Seattle, WA.

Rauch attended Wanatchee Valley Community College and Everett Community College where he studied accounting and business management and he is a BICSI Registered Communications Distribution Designer (RCDD).

PAUL MANIBUSAN, Principal, Senior Vice President of Field Operations and Engineering

Paul Manibusan, Senior Vice President and Co-Founder of INNO4, oversees field operations and engineering. His career spans over 15 years in the electrical, telecommunications network and information management sectors holding various positions in engineering, operations and management positions. Manibusan also provides strategic overall program management for INNO4’s key national accounts.

Prior to joining INNO4, Manibusan was the National Operations Director for a large technology solutions provider. Earlier in his career, he was an Engineer/Consultant for Hargis Engineers.  He also spent five years as a Division Manager with prominent electrical corporation where he provided diverse technology infrastructure solutions.

Manibusan attended College of Siskiyous and Lewis Clark State College where he majored in Business Management and Administration.


George Lepke is the Controller for INNO4 and oversees the long term and day to day financial priorities of the organization. He brings over 20 years of financial management experience to the role.

Prior to joining INNO4, Lepke was the CFO of Advanced Career Technologies and was responsible for accounting, finance, human resources, banking, forecasts/budgets and business plans. . He served as the CFO for DeWolfe New England, a multi-location real estate organization and was responsible for restructuring the mortgage banking business as well as managing and designing 20 acquisitions which together became the foundation for an IPO.

Lepke is a CPA and a graduate of Merrimack College with a Bachelor of Science Degree in Accounting.

CHUCK NGUYEN, Vice President, Technology

Chuck Nguyen is the Vice President of Technology for INNO4. In this role, he sets the standard and direction for new technology at the organization. He also focuses on developing and growing INNO4’s Cybersecurity, Managed Security Services, and Enterprise Mobility platforms. Nguyen brings 17 years of experience in the information technology space to INNO4.

Prior to joining INNO4, Nguyen was National Platform Leader for Enterprise Communications at a large technology solutions provider.  He also worked for Avaya in technical sales with large national commercial customers as well as government entities.

Nguyen holds a BS in Chemical Engineering from Rensselaer Polytechnic Institute and a MBA from Babson College with a focus on Entrepreneurship and Finance.

JAMES ALDRICH, RCDD-LAN/NTS, Director of Engineering

Jim Aldrich is the Director of Engineering for INNO4. He oversees the development of engineering, costing and tracking systems to support national projects and multi-site rollouts. Aldrich has over 30 years industry experience in unified communications, mobility, physical security and structured cabling systems design and engineering.

Prior to joining INNO4, Aldrich was Director of Engineering at a large technology solutions provider. During his tenure with the company, he held a number of management positions and was responsible for vendor relations, engineering performance, infrastructure design, business development and national accounts.

Earlier in his career, Aldrich worked for Performance Contracting, Inc., where he provided engineering, project management, sales and a variety of highly technical specialty contract services, primarily at nuclear and fossil-fuel power plants and Owens Corning Fiberglass.

Aldrich received a Bachelor of Science degree in Construction Management from Texas A&M University and is a BICSI Registered Communications Distribution Designer (RCDD) and Network Transport Systems (NTS) Specialist.

Martin Torchiano, Director of Field Operations

Martin Torchiano is the Director of Field Operations for INNO4. He oversees field operations nationwide and works closely with sales, project management and field personnel to ensure the customers’ business needs are being addressed with consistent and uniform quality implementations across all customer sites.  Torchiano has been in the technology industry for over 28 years.

Torchiano has held several senior operations roles including overseeing large scale technology roll-outs, Distributed Antenna Systems installation projects and support of national accounts endeavors.  Prior to INNO4, Torchiano was a Program Manager for several nationally based telecommunications service companies managing the largest account activities.  Earlier in his career, he held progressive operations positions with AIG and Equitable Life in the areas of networking technologies.

Torchiano holds a Bachelor of Science Degree from Hofstra University.

Margaret Koetzner, Director of Business Operations

Margaret Koetzner is the Director of Business Operations for INNO4. She leads all strategic and operational aspects of Human Resources for INNO4 including training and development. She also oversees all contract review and administration and manages professional and confidential special project functions for the organization.  Koetzner brings over seven years of experience to INNO4.

Prior to joining INNO4, Koetzner managed all facets of human resources including recruiting, training and development and talent management for Target Corporation and Mattel Inc.

Koetzner holds a Bachelor of Arts degree in English from the University at Albany-SUNY.